Privacy Policy

Dormu ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. This policy is designed to comply with Apple App Store, Google Play Store, and applicable privacy regulations.

Important: Dormu is a safety monitoring application, not a medical device. It is designed to assist with elderly care and safety awareness but should not be relied upon as the sole means of ensuring someone's safety or health.

1. Information We Collect

1.1 Personal Information You Provide

• Contact Information: Phone number (required for registration), email address, name
• Account Credentials: Phone number, verification codes (OTP)
• Profile Information: Display name, profile photos (optional)
• Family Network: Phone numbers and names of family members you designate for safety alerts

1.2 Location Data

• Precise Location: We collect your device's precise GPS coordinates when monitoring is active
• Background Location: When you enable monitoring sessions, we continue tracking your location even when the app is closed or in the background
• Safe Zone Data: Geographic coordinates of areas you designate as "safe zones"
• Movement History: Historical location data during active monitoring sessions

Why we need this: Location data is essential for detecting when you move outside safe zones and triggering safety alerts to your designated family members. Without continuous location access, the core safety monitoring features cannot function.

1.3 Device Information

• Device Identifiers:
  • iOS: identifierForVendor (IDFV)
  • Android: Android ID
• Device Model & OS: Device manufacturer, model name, operating system version
• App Version: App version number and build number
• Device Type: Whether device is a smartphone or tablet, physical device or emulator

Why we need this: Device information is used solely for device registration, enabling family members to identify which device triggered an alert (e.g., "Mom's iPhone 14"), and for technical support. We do NOT use device identifiers for advertising or cross-app tracking.

1.4 Motion & Sensor Data

• Motion Sensors: Accelerometer and gyroscope data to detect movement patterns
• Activity Recognition: Detection of unusual movement or immobility
• Battery Status: Battery level and charging status

Why we need this: Motion data helps detect unusual movement patterns or potential falls. Battery status helps optimize background monitoring to prevent excessive drain.

1.5 Bluetooth Information

• Bluetooth Status: Whether Bluetooth is enabled (used to improve location accuracy)

Why we need this: Bluetooth can improve indoor location accuracy for more precise safe zone monitoring.

1.6 Usage & Interaction Data

• Monitoring Sessions: When you start/stop monitoring, duration, settings
• Alert Events: When alerts are triggered, response times, alert confirmations
• Feature Usage: Which app features you use and when
• SOS Events: Emergency button usage and response

Why we need this: This helps us understand app functionality, improve user experience, and provide support when issues occur.

1.7 Push Notification Tokens

• FCM Tokens (Firebase Cloud Messaging): Unique tokens to deliver push notifications to your device

Why we need this: Essential for sending safety alerts, SOS notifications, and alert confirmations when monitoring events occur.

2. How We Use Your Information

2.1 Core Safety Features

• Monitor your location during active monitoring sessions
• Detect when you move outside designated safe zones
• Send instant alerts to your family members when safety events occur
• Process "I'm Okay" responses to cancel false alarms
• Route emergency SOS alerts to designated family members
• Detect unusual movement patterns or immobility

2.2 Service Operations

• Create and maintain your account
• Authenticate your identity (phone number verification)
• Register and identify your devices
• Enable family network connections
• Process subscription and payment information (if applicable)
• Send service notifications and updates

2.3 App Improvement & Analytics

• Understand how features are used to improve functionality
• Identify and fix technical issues
• Optimize battery usage and background monitoring performance
• Analyze aggregate usage patterns (de-identified data)

2.4 Customer Support

• Respond to your questions and support requests
• Troubleshoot technical issues
• Investigate and resolve safety concerns

3. Information Sharing and Disclosure

3.1 Family Members You Authorize

The primary purpose of Dormu is to share safety information with your designated family members. When you add family members to your safety network, they can see:

• Your location during active monitoring sessions (if location sharing is enabled)
• Alert notifications when you move outside safe zones
• Your device information (device name/model)
• Monitoring session status (active/inactive)
• Alert history and responses

You control this: You choose which family members to add, and you can adjust location sharing precision or disable location sharing entirely while still receiving alerts.

3.2 Service Providers

We work with trusted third-party service providers who help us operate our services:

• Firebase (Google): Cloud messaging for push notifications, authentication services
• SMS Gateway Providers: To send SMS alerts to family members
• Cloud Hosting: Secure server infrastructure to store and process data

These providers are contractually required to protect your information and only use it for specified purposes.

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Requests from law enforcement or government authorities
• Situations where disclosure is necessary to prevent harm or protect safety

3.4 What We DON'T Do

• We never sell your personal data to advertisers, data brokers, or other third parties
• We don't use your location data for advertising
• We don't track you across other apps or websites
• We don't share data with unauthorized parties

4. Data Retention

4.1 Location Data

• Active Monitoring: Location data collected during monitoring sessions is retained for 30 days
• Alert History: Location data associated with alert events is retained for 90 days
• After Retention Period: Older location data is automatically deleted

4.2 Account Data

• Active Accounts: Account information is retained while your account is active
• Deleted Accounts: When you delete your account, personal data is removed within 30 days
• Legal Retention: Some data may be retained longer if required by law

4.3 Analytics & Usage Data

• Aggregate, anonymized usage statistics may be retained indefinitely for service improvement

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL
• Secure Storage: Personal data is encrypted at rest on our servers
• Access Controls: Strict access controls limit who can access your data
• Authentication: Phone number verification (OTP) protects account access
• Regular Audits: We regularly review and update security practices

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights and Controls

6.1 Access & Update

• View and update your profile information in app settings
• Review your family network and monitoring settings
• Access your alert history

6.2 Location Privacy Controls

• Enable/Disable Monitoring: Control when location tracking is active
• Location Precision: Adjust location accuracy shared with family (precise vs. approximate)
• Safe Zones: Define where monitoring should/shouldn't trigger alerts
• Hide Location: Disable location sharing with family while keeping alerts active

6.3 Notification Controls

• Manage push notification preferences in device settings
• Control alert notification methods (push, SMS)

6.4 Data Deletion

• Delete Account: Remove your account and personal data through app settings
• Remove Devices: Delete registered devices from your account
• Leave Family Networks: Remove yourself from family monitoring groups

6.5 Additional Rights (Based on Your Location)

Depending on where you live, you may have additional rights:

• California Residents (CCPA): Right to know what data we collect, delete data, opt out of sale (we don't sell data)
• EU/UK Residents (GDPR): Right to access, rectification, erasure, data portability, object to processing
• Other Jurisdictions: Rights under applicable local privacy laws

To exercise these rights, contact us at privacy@dormu.com

7. Children's Privacy

Dormu is designed for adults (18+) to monitor elderly loved ones or vulnerable individuals. The app is not intended for use by children under 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@dormu.com so we can delete it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer data internationally, we implement appropriate safeguards including:

• Standard contractual clauses approved by data protection authorities
• Ensuring service providers meet adequate data protection standards
• Encryption during transmission and storage

9. Third-Party Services & Links

9.1 Third-Party Services We Use

• Firebase (Google LLC): Authentication, cloud messaging, analytics
  • Privacy Policy: https://firebase.google.com/support/privacy

9.2 Links to Other Websites

Our app may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For material changes, we will notify you via push notification or email
• Continued use of the app after changes indicates acceptance of the updated policy

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

• Email: privacy@dormu.com
• Support: support@dormu.com
• Website: https://dormu.siteownr.com/support

For data protection inquiries from EU/UK residents, you may also contact your local data protection authority.

12. App Store Specific Disclosures

12.1 Apple App Store - Data Collection Summary

Data Linked to You:

• Contact Info: Phone number, email, name
• Location: Precise location, coarse location
• Identifiers: Device ID (IDFV)
• Usage Data: Product interaction
• Diagnostics: Crash data, performance data

Data Not Used for Tracking:

• We do not use collected data for tracking purposes as defined by Apple
• Data is used solely for app functionality and safety features

12.2 Google Play Store - Data Safety Summary

Data Shared with Third Parties:

• Location data: Shared only with family members you authorize
• Push notification tokens: Processed by Firebase Cloud Messaging

Data Security:

• Data is encrypted in transit using TLS
• Data is encrypted at rest on our servers
• You can request data deletion through app settings